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PT.AlunaBaliTours

Explore The Real Bali

Terms & Conditions

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Terms & Conditions

Booking And Confirmation
  • All bookings are subject to availability and will be confirmed upon receipt of payment.
  • A booking confirmation will be sent via email or other communication channels provided by the customer.
  • Full payment or a deposit (as specified) must be made at the time of booking.
  • Full refund for cancellations made at least 48 hours before the tour starts.
  • 50% refund for cancellations made within 24 hours before the tour starts.
  • No refund for cancellations made within the day of the tour or in case of a no show.
  • In the event of bad weather, the tour may be rescheduled.
  • We reserve the right to modify the itinerary due to unforeseen circumstances such as weather, safety concerns, or other factors beyond our control.
  • Any significant changes will be communicated to the customer as soon as possible.
  • Customers are responsible for providing accurate personal information during the booking process.
  • It is the customer’s responsibility to arrive at the designated meeting point on time.
  • Customers must comply with local laws, customs, and safety instructions provided by the tour guide.
  • Customers must inform us of any medical conditions or special requirements before booking. Certain activities may have fitness or age restrictions, which will be communicated at the time of booking.
  • We are not liable for any loss, damage, injury, or inconvenience caused by circumstances beyond our control (e.g., accidents, delays, or natural disasters).
  • Customers are advised to purchase travel insurance to cover potential risks during the tour.

Frequently Asked Questions

What if I need to reschedule my tour?
  • You can reschedule for free if requested at least 48 hours in advance..
  • Contact us via WhatsApp with your booking details.

Frequently Asked Questions

Reservations for Xplore Ubud can be made via instant confirmation or upon request, subject to our terms and current availability. All listed prices are in Indonesian Rupiah (IDR). Once your booking is successfully processed, you will receive a voucher and payment receipt via email as your official confirmation. Please check your inbox and your spam folder; if you find the email in your spam, kindly mark it as ‘Not Spam’ to ensure you receive future updates. Should you fail to receive your voucher, please reach out to our team for help. Upon arrival, guests are required to present their voucher—either in printed form or as a digital copy on their device—before beginning the Ubud private tour. All credit card (Visa and Mastercard) or debit card transactions are securely handled through a payment gateway protected by internationally certified security protocols.