Contact Us
Home >> Contact Us
Have a question about your next trip to Bali? We're a message away.
Address
Jalan Sedap Malam, Gang Gardenia No. 5, Kesiman
Phone
Welcome to Aluna Bali Tours FAQ
Are you planning your next adventour? Welcome to the Aluna Bali Tours FAQ section. Here, you will find all the important answers about our private transport and services in beautiful Bali. If you want to see our full packages, please return to our Home page. Read the Aluna Bali Tours FAQ below to get ready for your trip!
How is the tour price calculated, and what is the vehicle capacity?
How is the tour price calculated, and what is the vehicle capacity?
First, our prices are charged per car, not per person. Therefore, it is highly cost-effective. Specifically, each standard private car can comfortably accommodate up to 4 passengers with luggage. Alternatively, it fits up to 6 passengers without luggage.
Which areas in Bali are covered for the complimentary hotel pick-up and drop service?
Which areas in Bali are covered for the complimentary hotel pick-up and drop service?
Basically, we offer complimentary pick-up and drop services in major tourist areas. These include Kuta, Legian, Seminyak, Canggu, Jimbaran, Nusa Dua, Airport, Benoa Harbour, and Ubud. However, if your hotel is located outside these areas, simply contact us. We will gladly arrange alternative options for you.
What is typically included and excluded in the standard tour price?
What is typically included and excluded in the standard tour price?
To begin with, the price includes a private air-conditioned vehicle. Furthermore, we cover fuel, parking fees, and an experienced English-speaking driver. On the other hand, it excludes personal expenses, lunch, or activities. Also, tips or gratuities for the driver are not included.
What time do the tours usually start and how long do they last?
What time do the tours usually start and how long do they last?
Generally, most of our full-day adventours last around 8 to 10 hours. Next, standard pick-up times usually range between 08:00 AM, 08:30 AM, and 09:00 AM. Specifically, this depends on your location and the itinerary. Ultimately, we ensure you get the best experience without rushing.
Are your online payment options secure and reliable?
Are your online payment options secure and reliable?
Yes, absolutely. First, our website features secure and trusted payment options. Consequently, you can complete your transaction with total ease. Moreover, we guarantee your safety and convenience.
What support do you offer if I need assistance during my trip?
What support do you offer if I need assistance during my trip?
Undoubtedly, we pride ourselves on being a trusted tour service. Therefore, we provide 24/7 customer support. In addition, you get personalized assistance from our expert team. Finally, our highly experienced local guides ensure your safety and comfort in Bali.